HOW DO I RETURN OR EXCHANGE AN ITEM?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please E-mail to  support@annagirl.com and contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. annagirl.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, annagirl.com do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 7 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards,formal dress, jewelry, swimwear, underwear and bodysuits merchandise may not be returned.

 

 Note

Returning without customer services permission will not be accepted and customers will be responsible for all lost and cost

 

Returns Application Time:

Within 7 days of delivery.

Before returning items, pls contact us first, thank you!

Online Service Time - 9:00 am to 6:00 pm CST office hours

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

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